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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

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Sufficient Postage for Mail Items

Sufficient postage to ensure timely and successful delivery

Underpaid mail items will not be accepted by the Home Affairs Department. Mail items addressed to the department without sufficient postage will be returned by the Hongkong Post to the sender, who will be charged with the deficiency plus a surcharge. Mail items without return address will be disposed of by the Hongkong Post in accordance with their established procedures for handling undeliverable mail.

To ensure mail items be duly received by the department, and to avoid unnecessary delivery delay (e.g. return to sender), please pay sufficient postage before posting mail items to this department.