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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

Public Services

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Overview

Overview

"Community Used Clothes Recycling Bank Scheme" (the Scheme) is a community participation scheme implemented by the Home Affairs Department (HAD). Launched in September 2006, the Scheme aims at facilitating the public to donate used clothes in support of environmental protection and charities.

Scheme Details

The Scheme is a partnership between the non-governmental organisations (NGOs) and the Government. Participating NGOs will operate the "Community Used Clothes Recycling Banks" throughout the territory through regular collection of donated used clothes. They are required to ensure that all the collected clothes and revenue generated from them are used for charity purpose. Locations of the "Community Used Clothes Recycling Banks" can be found here.

To enhance the participation of NGOs in the Scheme, HAD conducts open invitation and evaluation exercises on a regular basis for appointing NGOs with good track records in used clothes collection to become Scheme Managers. The current Scheme Managers are Friends of the Earth (Hong Kong), Christian Action, Salvation Army and Conservancy Association. The current term of operation lasts for three years, from 1 September 2022 to 31 August 2025. Contact details of the Scheme Managers can be found here.

Responsibilities of the Scheme Managers include:

  • Dealing with all matters related to the Scheme, including handling enquiries and complaints;
  • Conducting prompt clearance of the banks to maintain environmental hygiene;
  • Carrying out timely repair or replacement of the banks;
  • Making available no less than 50% of the banks to other interested organisations, apart from operating the banks themselves;
  • Monitoring the performances of other participating organisations and provide assistance to them where necessary;
  • Following the instructions of the Government on the operation of the Scheme and submitting regular reports; and
  • Assuming all risks related to the banks under their management and take out third party insurance with liability coverage of not less than HK$10 million in aggregate.