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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

District Services & Community Care Teams (Care Teams)

Assistance in Emergencies

Support and Visits to Affected Households during Power Outage in Tung Po House of Fu Tung Estate (Islands)(04.03.2024-06.03.2024)

Tung Chung South Care Team conducts electrical appliance inspections for the affected elderly residents living alone on the day following the incident.

Emergency response to overhead cable damage at the On Ting LRT station (Tuen Mun)(12.01.2024)

Care Team members provided assistance to the people in need.

Assistance in seeking emergency support services (Kwai Tsing)(10.01.2024)

The captain of Care Team accompanied the resident to seek assistance from the Social Welfare Department.

Visited neighbourhood of the incident (Kowloon City)(01.01.2024)

Visited the neighbourhood of the explosion incident and provided useful inforamtion and urgent contacts to them.
Visited the neighbourhood of the explosion incident and provided useful inforamtion and urgent contacts to them.
Visited the neighbourhood of the explosion incident and provided useful inforamtion and urgent contacts to them.
Visited the neighbourhood of the explosion incident and provided useful inforamtion and urgent contacts to them.

Shek O Rescue Operation (Southern)(09.09.2023)

Led by the Chief Commander, the Care Teams of the Southern District proceeded to Shek O by sea to bring emergency supplies to the residents of Shek O Village, Hok Tsui Village and Big Wave Bay Village, and arranged evacuation for needy residents.
Led by the Chief Commander, the Care Teams of the Southern District proceeded to Shek O by sea to bring emergency supplies to the residents of Shek O Village, Hok Tsui Village and Big Wave Bay Village, and arranged evacuation for needy residents.

Coping with Super Typhoon Saola that struck Hong Kong (Tsuen Wan)(01.09.2023-02.09.2023)

Ting Sham and Tsuen Wan Rural Care Teams and the Fire Services Department arrive at the low-lying areas of Sham Tseng to call on the residents of squatter areas to take refuge in temporary shelters.