Home Affairs Department - Public Services - Support Services for New Arrivals from the Mainland and Ethnic Minorities and Ethnic Minorities

Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

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Expectation Management Programme

The Home Affairs Department has commissioned the International Social Services – Hong Kong Branch to implement the Expectation Management Programme in Shenzhen and New Home Association to implement the Expectation Management Programmes in Guangdong Province and Fujian Province. The programmes aim to help prospective settlers have a better understanding of the circumstances in Hong Kong before deciding to live here. The programmes also seek to help prospective settlers strengthen their abilities to cope with difficulties they may face when settling in Hong Kong through a series of activities including community education, support network and training courses organised by the two commissioned organizations.